We undertake to:
If our customers are in any way dissatisfied with our service and wish to make a Complaint, we will:
Frontline Resolution – for issues that are straightforward and easily resolved, requiring little or no investigation.
Investigation – For issues that have not been resolved at the frontline or that are complex, series or ‘High Risk’
Independent Review – For issues that have not been resolved by Barnsley & Rotherham Chamber
If you wish to make a complaint with us, please fill out the form below with as much information as possible and it will be reviewed following our customer complaints policy as detailed on this page.