One event on 18th January 2019 at 9:30am
One event on 16th November 2018 at 9:30am
One event on 7th March 2019 at 9:30am
One event on 23rd May 2019 at 9:30am
One event on 20th September 2018 at 9:30am
Member price: £195.00 + VAT pp
Non-member price: £210 + VAT pp
Duration: 1 Day
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, recognising that transforming a difficult situation can result in a lifelong ally.
Who Should Attend Handling Difficult and Demanding Customers Training?
For staff who are likely to encounter difficult customer situations, either in person or on the telephone.
Benefits from Attending the Training