Online and Free of Charge

This short 2-hour online course is aimed at giving people confidence in managing sensitive and challenging conversations with colleagues, staff or clients.

By the end of the session, participants will be able to:
• Identify typical situations that could be challenging for them to handle
• Explore the balance in relationships
• Identify fears and concerns and the effects that these have on how we communicate
• Practise communication strategies
• Understand the psychological advantage
• Build assertiveness and confidence
• Manage expectations to prevent difficult situations

This workshop is designed for individuals:
• Who lack confidence and experience in handling difficult conversations
• Whose role requires them to conduct sensitive conversations with colleagues or clients
• With experience who wish to further develop and practise their communication skills