BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Barnsley & Rotherham Chamber of Commerce - ECPv6.15.7//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Barnsley & Rotherham Chamber of Commerce
X-ORIGINAL-URL:https://www.brchamber.co.uk
X-WR-CALDESC:Events for Barnsley & Rotherham Chamber of Commerce
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250411T090000
DTEND;TZID=Europe/London:20250411T160000
DTSTAMP:20260609T232004
CREATED:20220826T131742Z
LAST-MODIFIED:20250127T091454Z
UID:10007890-1744362000-1744387200@www.brchamber.co.uk
SUMMARY:Understanding Microsoft 365
DESCRIPTION:Member price – £100.00 + VAT\nNon-member price – £120.00 + VAT \nDuration – 1 Day \n  \nHave you asked yourself theses questions about your Microsoft system? \n\nIs your company using office 2010\,2013 or 2016 and will be migrating to Microsoft 365?\nHave you recently upgraded your systems and they have a later version of the traditional desktop software\, including Outlook\, Excel and Word?\nAre you considering using SharePoint and OneDrive?\nHave you already migrated to 365 but not using it to it’s fullest extent?\n\n  \nOur Microsoft 365 training take you through all the features of the software\, making the transition straightforward for your employees and causing minimum disruption to your business. \n  \nTopics Covered \n\nMigrating to version 365 – Outlook\, Excel\, Word\, PowerPoint and OneNote\nSharePoint- share and manage content across your organisation\nIntroduction to Teams\, incorporating Channels\nOneDrive/ SharePoint for Cloud Storage\nLists\, Planner\, Forms & Co-Pilot\n\n  \nYou will need to bring your own laptop to this session. 
URL:https://www.brchamber.co.uk/event/understanding-microsoft-365/
LOCATION:South Yorkshire\, United Kingdom
CATEGORIES:Information Technology (IT) Training Courses,Training
ATTACH;FMTTYPE=image/jpeg:https://www.brchamber.co.uk/wp-content/uploads/2024/01/video-call-group-business-people-meeting-virtual-workplace-remote-office-1024x683-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250417T093000
DTEND;TZID=Europe/London:20250417T163000
DTSTAMP:20260609T232004
CREATED:20160720T132548Z
LAST-MODIFIED:20250604T083041Z
UID:10009990-1744882200-1744907400@www.brchamber.co.uk
SUMMARY:Telephone & Reception Skills
DESCRIPTION:Member price – £195.00 +VAT\nNon-member price – £210.00 +VAT \nDuration – 1 Day \n  \nCourse Information: \nFirst impressions are lasting impressions; there is no second chance\, when you are dealing with people\, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them. \n  \nWho Should Attend Telephone and Reception Skills Training? \n\nPA’s and Reception staff\nCustomer Services staff and Office administrators\n\n  \nBenefits from Attending the Training: \n\nPresent a positive personal image to customers\nUse appropriate styles of communication – including questioning and listening techniques\nReceive and make effective telephone calls\nRespond to callers’ needs\, Deal with difficult callers\n\n  \nCourse Contents: \n\nFirst impressions – effect on the caller / visitor\nBuilding personal confidence\nThe effect of words\, tone and voice\nUnderstanding the need for good listening skills\nDeveloping a questioning technique\, prompting answers on which to base decisions\nTaking responsibility for the call\, handling messages\nThe caller’s perspective\, ‘What would I expect from me?’\nPersonal discipline and control\, handling pressure\nSummarising callers wants and needs – action and agreement\nReception security management skills\nManaging visitor / caller records\n\n 
URL:https://www.brchamber.co.uk/event/eventtelephone-reception-skills-2024-01-15/2025-04-17/
LOCATION:Sheffield\, South Yorkshire\, United Kingdom
CATEGORIES:Business & Personal Development Training Courses,Training
ATTACH;FMTTYPE=image/jpeg:https://www.brchamber.co.uk/wp-content/uploads/2016/07/Telephone-and-Reception-Skills.jpg
GEO:53.4696968;-1.3259683
END:VEVENT
END:VCALENDAR