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X-WR-CALNAME:Barnsley & Rotherham Chamber of Commerce
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X-WR-CALDESC:Events for Barnsley & Rotherham Chamber of Commerce
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DTSTART;TZID=Europe/London:20250617T093000
DTEND;TZID=Europe/London:20250617T163000
DTSTAMP:20260609T205742
CREATED:20160720T132548Z
LAST-MODIFIED:20250604T083041Z
UID:10009991-1750152600-1750177800@www.brchamber.co.uk
SUMMARY:Telephone & Reception Skills
DESCRIPTION:Member price – £195.00 +VAT\nNon-member price – £210.00 +VAT \nDuration – 1 Day \n  \nCourse Information: \nFirst impressions are lasting impressions; there is no second chance\, when you are dealing with people\, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them. \n  \nWho Should Attend Telephone and Reception Skills Training? \n\nPA’s and Reception staff\nCustomer Services staff and Office administrators\n\n  \nBenefits from Attending the Training: \n\nPresent a positive personal image to customers\nUse appropriate styles of communication – including questioning and listening techniques\nReceive and make effective telephone calls\nRespond to callers’ needs\, Deal with difficult callers\n\n  \nCourse Contents: \n\nFirst impressions – effect on the caller / visitor\nBuilding personal confidence\nThe effect of words\, tone and voice\nUnderstanding the need for good listening skills\nDeveloping a questioning technique\, prompting answers on which to base decisions\nTaking responsibility for the call\, handling messages\nThe caller’s perspective\, ‘What would I expect from me?’\nPersonal discipline and control\, handling pressure\nSummarising callers wants and needs – action and agreement\nReception security management skills\nManaging visitor / caller records\n\n 
URL:https://www.brchamber.co.uk/event/eventtelephone-reception-skills-2024-01-15/2025-06-17/
LOCATION:Sheffield\, South Yorkshire\, United Kingdom
CATEGORIES:Business & Personal Development Training Courses,Training
ATTACH;FMTTYPE=image/jpeg:https://www.brchamber.co.uk/wp-content/uploads/2016/07/Telephone-and-Reception-Skills.jpg
GEO:53.4696968;-1.3259683
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DTSTART;TZID=Europe/London:20250618T090000
DTEND;TZID=Europe/London:20250618T163000
DTSTAMP:20260609T205742
CREATED:20200617T115418Z
LAST-MODIFIED:20250703T150500Z
UID:10007376-1750237200-1750264200@www.brchamber.co.uk
SUMMARY:Level 3 Award in First Aid at Work (RQF)
DESCRIPTION:Member price – £300 + VAT\nNon-member price – £350 + VAT \nDuration – 3 Days \n  \nCourse Overview \nThis course is a regulated and nationally recognised qualification\, specifically designed for those who are appointed to act as a First Aider in their workplace. It is also ideal for people who have a specific responsibility to provide first aid in voluntary and community activities. \n  \nOver a 3 day period\, Learners will develop the skills and knowledge needed to deal with a range of First Aid situations including:- \n\nThe Aims and Role of the First Aider\nMinimising infections\nRecording accidents & incidents\nPrimary and Secondary Surveys\nUnconsciousness Casualty including Recovery Position\nAdult CPR & AED\nChoking\nAnaphylaxis\, Poisons\, Asthma and Chest Trauma\nHeart Attacks and Stroke Patients\nWound Management and Bleeding\nBurns and Scalds\nSprains\, Strains\, and Fractures\nDiabetic Emergencies and Seizures\n\n  \n  \nAssessment & Qualification  \nAssessment is by a series of practical assessments throughout the duration of the course followed by multiple choice examinations at the end of the first day and the third day. Please note that photographic ID is required in order to sit the exams. \nSuccessful delegates will receive a certificate\, valid for three years. Before the expiry of this certificate\, students who wish to remain First Aiders must take a shorter First Aid Requalification course\, which will re-authorise them for a further three years.
URL:https://www.brchamber.co.uk/event/qa-level-3-award-in-first-aid-at-work-rqf-2024-06-24/
LOCATION:Doncaster
CATEGORIES:First Aid Training Courses,Training
ATTACH;FMTTYPE=image/jpeg:https://www.brchamber.co.uk/wp-content/uploads/2024/01/TRAINING-IMAGE.jpg
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DTSTART;TZID=Europe/London:20250627T093000
DTEND;TZID=Europe/London:20250627T163000
DTSTAMP:20260609T205742
CREATED:20160721T095242Z
LAST-MODIFIED:20251119T105252Z
UID:10010015-1751016600-1751041800@www.brchamber.co.uk
SUMMARY:Introduction to Management & Supervision
DESCRIPTION:Member price – £225.00 + VAT\nNon-member price – £245.00 + VAT \nDuration – 1 Day \n  \nCourse Information:\nBeing an effective manager can sometimes be a daunting task\, especially for the new or inexperienced supervisor. This one day seminar will provide the skills and confidence to carry out this highly difficult and sometimes underrated role. \nWho Should Attend Introduction to Management & Supervision Training? \nThis course is for potential and recently appointed supervisor\, and team and cell leaders. Also for those who have been in their job for some time but who have not had any previous supervisory training. \nBenefits from Attending the Training: \n\nFully understand the role and key responsibilities of the supervisor associated with achievement through people\nRecognise which style of leadership to use in different situations\nUnderstand the importance of words\, tone and body language when communicating\n\nCourse Contents: \n\nWhat is a supervisor? – Defining the role and purpose\nWhat does a manager have to help; how do we manage our resources?\nSkills and qualities to manage effectively\nWhat is a team; what does a team need to be effective?\nManaging the work; developing organisational skills\nWhere and how to use delegation\nUnderstanding the supervisor role in motivation\nDeveloping communication skills\n\n 
URL:https://www.brchamber.co.uk/event/eventintroduction-to-the-role-of-supervisor-2024-02-20/2025-06-27/
LOCATION:Sheffield\, South Yorkshire\, United Kingdom
CATEGORIES:Management & Supervision Training Courses,Training
ATTACH;FMTTYPE=image/jpeg:https://www.brchamber.co.uk/wp-content/uploads/2016/07/Introduction-to-the-Role-of-the-Supervisor.jpg
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