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X-WR-CALDESC:Events for Barnsley & Rotherham Chamber of Commerce
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DTSTART;TZID=Europe/London:20250917T090000
DTEND;TZID=Europe/London:20250917T130000
DTSTAMP:20260609T170559
CREATED:20250725T091010Z
LAST-MODIFIED:20250725T091010Z
UID:10010403-1758099600-1758114000@www.brchamber.co.uk
SUMMARY:Mental First Aid Refresher
DESCRIPTION:Member price – £150.00 + VAT\nNon-member price – £175.00 + VAT \nDuration – 1/2 Day \n  \nDid your MHF Aiders train three or more years ago? Just like physical first aid\, keeping up to date with the latest mental health knowledge will help your people perform this vital role confidently and effectively. With the Refresher course\, your MHF Aiders will get another three years of certification and gain access to ongoing benefits\, such as the MHF Aider Support App\, with exclusive learning and resources. \n  \nWhat’s Covered? \n\nReflections on the MHF Aider role\nHelpful and unhelpful language\nPractice applying the Mental Health First Aid action plan\nSelf-care and resilience refresh\nUp-to-date resources and further learning\n\nOnce you have completed your MHFA Refresher course\, you will be certified for a further three years and will be invited to become or stay a member of the Association of Mental Health First Aiders – making sure you have everything you need to feel confident when supporting others. \n  \nResources Provided \nEveryone who completes the course gets: \n\nA certificate of attendance to say you have refreshed your MHF Aider skills\nA digital manual to refer to whenever you need it\nA workbook including a helpful toolkit to support your own mental health\nOngoing access to support and learning via the Association of Mental Health FirstAiders\n\n 
URL:https://www.brchamber.co.uk/event/mental-first-aid-refresher/
LOCATION:Sheffield\, South Yorkshire\, United Kingdom
CATEGORIES:First Aid Training Courses,Training
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DTSTART;TZID=Europe/London:20250917T093000
DTEND;TZID=Europe/London:20250917T163000
DTSTAMP:20260609T170559
CREATED:20160720T132548Z
LAST-MODIFIED:20250604T083041Z
UID:10009992-1758101400-1758126600@www.brchamber.co.uk
SUMMARY:Telephone & Reception Skills
DESCRIPTION:Member price – £195.00 +VAT\nNon-member price – £210.00 +VAT \nDuration – 1 Day \n  \nCourse Information: \nFirst impressions are lasting impressions; there is no second chance\, when you are dealing with people\, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them. \n  \nWho Should Attend Telephone and Reception Skills Training? \n\nPA’s and Reception staff\nCustomer Services staff and Office administrators\n\n  \nBenefits from Attending the Training: \n\nPresent a positive personal image to customers\nUse appropriate styles of communication – including questioning and listening techniques\nReceive and make effective telephone calls\nRespond to callers’ needs\, Deal with difficult callers\n\n  \nCourse Contents: \n\nFirst impressions – effect on the caller / visitor\nBuilding personal confidence\nThe effect of words\, tone and voice\nUnderstanding the need for good listening skills\nDeveloping a questioning technique\, prompting answers on which to base decisions\nTaking responsibility for the call\, handling messages\nThe caller’s perspective\, ‘What would I expect from me?’\nPersonal discipline and control\, handling pressure\nSummarising callers wants and needs – action and agreement\nReception security management skills\nManaging visitor / caller records\n\n 
URL:https://www.brchamber.co.uk/event/eventtelephone-reception-skills-2024-01-15/2025-09-17/
LOCATION:Sheffield\, South Yorkshire\, United Kingdom
CATEGORIES:Business & Personal Development Training Courses,Training
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