Business & Personal Development Courses

This Notes And Minutes, Effective Communication And Productive Meetings course equips delegates with essential skills, techniques, and best practices for conducting productive meetings and ensuring that valuable information is effectively documented through clear and accurate minute-taking.

This interactive and practical Customer Care course equips staff who serve as the first point of contact with essential professional skills to deliver exceptional customer experiences. Through a combination of hands-on exercises and group discussions, participants will explore key techniques for effectively navigating customer interactions and sharing best practices to maximize customer satisfaction and loyalty.

Effective business writing is essential in the workplace, yet many professionals lack the tools or confidence to craft clear, concise, and impactful documents. This course empowers participants with the techniques and confidence to write with precision, ensuring their message is understood and achieves its desired outcome. Whether it’s emails, reports, or proposals, you’ll learn how to refine your grammar, structure, and tone for maximum impact.

First impressions matter—they set the tone for every interaction. As the face and voice of your organization, receptionists play a critical role in creating positive, lasting impressions. Whether greeting customers in person or handling inquiries over the phone, the professionalism, friendliness, and efficiency they demonstrate leave a lasting impact on clients and visitors. This course empowers you with the skills needed to confidently represent your organization, build rapport, and deliver exceptional service.

Learn how to navigate and manage change within a business. This course focuses on change management strategies, effective communication, and maintaining productivity during periods of transition.

This introductory course prepares you for a career as a Governance Officer. Learn about governance frameworks, compliance, risk management, and the essential skills needed to oversee organisational governance.

Develop your planning and project management skills. This course covers goal setting, time management, resource allocation, and project execution, ensuring that you meet targets on time and within budget.

This course equips you with the knowledge and skills required to become a Designated Safeguarding Officer. Learn how to safeguard children, young people, and vulnerable adults within a variety of settings.

Learn the basics of data analysis, including data collection, interpretation, and reporting. This course covers key techniques for turning raw data into valuable business insights, ideal for analysts and managers.

Learn how to set, monitor, and evaluate Key Performance Indicators (KPIs) in this course. Gain insight into performance measurement techniques to drive business success.

Improve the clarity, tone, and structure of your professional writing. This course helps you craft emails, reports, and documents that are concise, effective, and fit for purpose—essential for all workplace communication.

Understand the full recruitment process, from writing job specs to interviewing and onboarding. This course equips managers with the skills to attract, assess, and select the right candidates for their team.

Improve your ability to communicate clearly and confidently in any setting. Covering verbal, non-verbal, and written communication, this course is essential for building stronger relationships and enhancing collaboration at work.

Learn how to inspire and energise your team with practical motivation strategies. Perfect for managers and team leaders looking to boost morale and productivity. Available online or in-person. Chamber members benefit from exclusive discounts—unlock your team’s full potential.