Dialled In strengthens growing team with permanent appointment of Account Manager

Sheffield-based sales and marketing agency Dialled In has strengthened its growing team with the permanent appointment of Liam Shaw as Account Manager.

Liam brings a strong blend of experience from management and service delivery roles within large organisations, alongside running his own PT business. Having worked closely with Dialled In in a freelance capacity since February 2023, he now joins the team full-time, marking another positive step in the company’s continued growth.

Over the past three years, Liam has become a key part of the agency. His detailed understanding of CRM systems, campaign tracking and reporting has helped strengthen the foundations behind many client strategies. While creative campaigns often take centre stage, it is the structure, implementation and data behind them that drive long-term success. Liam’s ability to build and manage these systems ensures clients benefit from clear, measurable and commercially focused results.

Now stepping into a permanent Account Manager role, Liam will work across a range of accounts, delivering joined-up digital marketing activity, from email campaigns to wider customer communications. His focus is on providing consistent, practical support that improves engagement and drives results.

Liam’s appointment further strengthens Dialled In’s capacity to deliver its core marketing and sales services, supporting the agency’s ambition to continue scaling across South Yorkshire and beyond.

Josh Dickens, Commercial Director of Dialled In comments:

“Liam has already played an important role in our journey over the past three years, so formalising his position as permanent Account Manager feels like a natural progression. He brings structure, accountability and commercial awareness to every project he works on. As we continue to grow, having people who understand both the creative and the operational side of marketing is essential, and Liam embodies that balance.”

Brendan Hall, Creative Director of Dialled In adds:

“As an agency, we pride ourselves on delivering marketing that is commercially driven and measurable. Liam’s strength lies in building the systems and reporting frameworks that make that possible. Bringing him into the business full time strengthens our foundations and increases our capacity to support both existing and future clients.”

Liam Shaw, Account Manager concludes:

“Having already worked with Dialled In and several of its clients, joining the team full-time felt like a natural next step. There are some exciting projects ahead, and it’s great to be part of a team focused on delivering marketing that genuinely makes a difference.”

Dialled In now comprises eight marketing and sales professionals delivering integrated, commercially minded marketing strategies.

Liam’s permanent appointment follows the recent additions of Katie Ibberson in January 2026 and Daniel Eardley in July 2025, reflecting a sustained period of growth for the Sheffield-based agency.

With a full-service offering spanning strategy, digital marketing, CRM management, lead generation and sales support, Dialled In works with businesses across multiple sectors to deliver marketing that drives tangible business growth.

Businesses interested in exploring how Dialled In’s integrated sales and marketing approach can support their growth are invited to get in touch.

Call: 0114 312 2330

Email: [email protected]

Visit: www.dialledin.com

Or pop into the Dialled In office just off Ecclesall Road in Sheffield for an informal conversation about how flexible, commercially focused marketing solutions can help your business grow.