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Handling Difficult Customers
Member price: £195.00 + VAT pp Non-member price: £210 + VAT pp Duration: 1 Day Course Information Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail.…
Find out more »Face to Face Sales
Member price – £195.00 +VAT Non-member price – £245.00 +VAT Duration – 1 Day Course Information Selling face to face can be extremely demanding and, at times, a very lonely experience. How much more confident could your sales team be if they have been…
Find out more »Negotiation & Influencing Skills
Member price - £195.00 + VAT Non-member price - £210.00 + VAT Duration - 1 Day Course Information: When individuals fail in negotiations it’s often because they have had no grounding in the basic negotiation and influencing skills. Although we are constantly negotiating with…
Find out more »Negotiation & Influencing Skills
Member price - £195.00 + VAT Non-member price - £210.00 + VAT Duration - 1 Day Course Information: When individuals fail in negotiations it’s often because they have had no grounding in the basic negotiation and influencing skills. Although we are constantly negotiating with…
Find out more »Level 5 Operations / Departmental Manager
Cost when funded – £900.00 +VAT* Duration – 20-24 Months Course Information An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a…
Find out more »Level 3 Team Leader/Supervisor
Cost when funded – £500.00 +VAT* Duration – 12-15 Months Course Information This course has been designed to provide access to development opportunities for a wide range of individuals. This includes individuals who are at the start of their career in leadership and management…
Find out more »Handling Difficult Customers
Member price: £195.00 + VAT pp Non-member price: £210 + VAT pp Duration: 1 Day Course Information Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail.…
Find out more »Face to Face Sales
Member price – £195.00 +VAT Non-member price – £245.00 +VAT Duration – 1 Day Course Information Selling face to face can be extremely demanding and, at times, a very lonely experience. How much more confident could your sales team be if they have been…
Find out more »Selling on the Telephone
Member price – £195.00 +VAT Non-member price – £245.00 +VAT Duration – 1 Day Course Information How can you boost your business sales without drastically increasing your marketing costs? The answer lies in the effective use of the telephone. The telephone is perhaps still…
Find out more »How to Network Effectively
Member price – £95.00 +VAT Non-member price – £120.00 +VAT Duration – 3 Hours Learning Outcomes Understand what is meant by networking and its purpose Be able to create an interesting introduction and know how to build trust Understand how to turn contacts into…
Find out more »How to Make the Perfect Pitch
Member price – £95.00 +VAT Non-member price – £120.00 +VAT Duration – 3 Hours Learning Outcomes Understand the purpose of giving a presentation Knowing your audience Consider what make a ‘good’ and ‘bad’ presentation Top tips on helping you deliver a great presentation Practice delivering…
Find out more »Negotiation & Influencing Skills
Member price - £195.00 + VAT Non-member price - £210.00 + VAT Duration - 1 Day Course Information: When individuals fail in negotiations it’s often because they have had no grounding in the basic negotiation and influencing skills. Although we are constantly negotiating with…
Find out more »Handling Difficult Customers
Member price: £195.00 + VAT pp Non-member price: £210 + VAT pp Duration: 1 Day Course Information Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail.…
Find out more »Level 5 Operations / Departmental Manager
Cost when funded – £900.00 +VAT* Duration – 20-24 Months Course Information An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a…
Find out more »Level 3 Team Leader/Supervisor
Cost when funded – £500.00 +VAT* Duration – 12-15 Months Course Information This course has been designed to provide access to development opportunities for a wide range of individuals. This includes individuals who are at the start of their career in leadership and management…
Find out more »Selling on the Telephone
Member price – £195.00 +VAT Non-member price – £245.00 +VAT Duration – 1 Day Course Information How can you boost your business sales without drastically increasing your marketing costs? The answer lies in the effective use of the telephone. The telephone is perhaps still…
Find out more »Face to Face Sales
Member price – £195.00 +VAT Non-member price – £245.00 +VAT Duration – 1 Day Course Information Selling face to face can be extremely demanding and, at times, a very lonely experience. How much more confident could your sales team be if they have been…
Find out more »Negotiation & Influencing Skills
Member price - £195.00 + VAT Non-member price - £210.00 + VAT Duration - 1 Day Course Information: When individuals fail in negotiations it’s often because they have had no grounding in the basic negotiation and influencing skills. Although we are constantly negotiating with…
Find out more »Level 5 Operations / Departmental Manager
Cost when funded – £900.00 +VAT* Duration – 20-24 Months Course Information An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a…
Find out more »Level 3 Team Leader/Supervisor
Cost when funded – £500.00 +VAT* Duration – 12-15 Months Course Information This course has been designed to provide access to development opportunities for a wide range of individuals. This includes individuals who are at the start of their career in leadership and management…
Find out more »