Telephone & Reception

First impressions matter—they set the tone for every interaction. As the face and voice of your organization, receptionists play a critical role in creating positive, lasting impressions. Whether greeting customers in person or handling inquiries over the phone, the professionalism, friendliness, and efficiency they demonstrate leave a lasting impact on clients and visitors. This course empowers you with the skills needed to confidently represent your organization, build rapport, and deliver exceptional service.