Member price – £295.00 + VAT
Non-member price – £310.00 + VAT
Duration – 1 Day

Office politics can be brutal. Many professionals get taken advantage of simply because they are afraid of standing up for themselves. But from these difficult situations can come benefits – both personal and professionally.

This 1 Day Course takes a look at are the intra- and inter-personal skills that can be exercised to help individuals deal with conflict, covering areas such as:

• Basic communication
• Assertiveness
• Conflict styles
• Stress management

Course designed for

Those who find themselves in perceived to be difficult, awkward or stressful situations or who need to manage conflict within their team.

Objectives

 By the end of the course delegates will be able to:

• Explain the 3 key aspects of communication
• Understand how to communicate in an assertive manner
• Identify their preferred conflict style, how to improve their reactions and how to influence others positively
• Discuss stressors in the workplace
• Utilise the 4 A’s method of dealing with stressful situations