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Telephone & Reception Skills

August 15 at 8:00 AM- 5:00 PM

Member price – £195.00 +VAT
Non-member price – £210.00 +VAT

Duration – 1 Day

 

Course Information: 
First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

 

Who Should Attend Telephone and Reception Skills Training?

  • PA’s and Reception staff
  • Customer Services staff and Office administrators

 

Benefits from Attending the Training:

  • Present a positive personal image to customers
  • Use appropriate styles of communication – including questioning and listening techniques
  • Receive and make effective telephone calls
  • Respond to callers’ needs, Deal with difficult callers

 

Course Contents:

  • First impressions – effect on the caller / visitor
  • Building personal confidence
  • The effect of words, tone and voice
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The caller’s perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records

 

Book this training course

Name
Address
MM slash DD slash YYYY
Event Series Event Series: Telephone & Reception Skills

Details

Date:
August 15
Time:
8:00 AM- 5:00 PM
Series:
Event Categories:
,

Venue

Sheffield
South Yorkshire United Kingdom

Organiser

Chamber Skills Solutions
Phone
01709 386200
Email
training@brchamber.co.uk

Other

Enquiry Only
Is Inquirable
August 15 at 8:00 AM- 5:00 PM
Event Series

Member price – £195.00 +VAT
Non-member price – £210.00 +VAT

Duration – 1 Day

 

Course Information: 
First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

 

Who Should Attend Telephone and Reception Skills Training?

  • PA’s and Reception staff
  • Customer Services staff and Office administrators

 

Benefits from Attending the Training:

  • Present a positive personal image to customers
  • Use appropriate styles of communication – including questioning and listening techniques
  • Receive and make effective telephone calls
  • Respond to callers’ needs, Deal with difficult callers

 

Course Contents:

  • First impressions – effect on the caller / visitor
  • Building personal confidence
  • The effect of words, tone and voice
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The caller’s perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records

 

Book this training course

Name
Address
MM slash DD slash YYYY
Event Series Event Series: Telephone & Reception Skills

Details

Date:
September 15
Time:
9:30 AM- 4:30 PM
Series:
Event Categories:
,

Venue

Sheffield
South Yorkshire United Kingdom

Organiser

Chamber Skills Solutions
Phone
01709 386200
Email
training@brchamber.co.uk

Other

Enquiry Only
Is Inquirable
August 15 at 8:00 AM- 5:00 PM
Event Series

Member price – £195.00 +VAT
Non-member price – £210.00 +VAT

Duration – 1 Day

 

Course Information: 
First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

 

Who Should Attend Telephone and Reception Skills Training?

  • PA’s and Reception staff
  • Customer Services staff and Office administrators

 

Benefits from Attending the Training:

  • Present a positive personal image to customers
  • Use appropriate styles of communication – including questioning and listening techniques
  • Receive and make effective telephone calls
  • Respond to callers’ needs, Deal with difficult callers

 

Course Contents:

  • First impressions – effect on the caller / visitor
  • Building personal confidence
  • The effect of words, tone and voice
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The caller’s perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records

 

Book this training course

Name
Address
MM slash DD slash YYYY
Event Series Event Series: Telephone & Reception Skills

Details

Date:
October 15
Time:
8:00 AM- 5:00 PM
Series:
Event Categories:
,

Venue

Sheffield
South Yorkshire United Kingdom

Organiser

Chamber Skills Solutions
Phone
01709 386200
Email
training@brchamber.co.uk

Other

Enquiry Only
Is Inquirable
August 15 at 8:00 AM- 5:00 PM
Event Series

Member price – £195.00 +VAT
Non-member price – £210.00 +VAT

Duration – 1 Day

 

Course Information: 
First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

 

Who Should Attend Telephone and Reception Skills Training?

  • PA’s and Reception staff
  • Customer Services staff and Office administrators

 

Benefits from Attending the Training:

  • Present a positive personal image to customers
  • Use appropriate styles of communication – including questioning and listening techniques
  • Receive and make effective telephone calls
  • Respond to callers’ needs, Deal with difficult callers

 

Course Contents:

  • First impressions – effect on the caller / visitor
  • Building personal confidence
  • The effect of words, tone and voice
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The caller’s perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records

 

Book this training course

Name
Address
MM slash DD slash YYYY
Event Series Event Series: Telephone & Reception Skills

Details

Date:
December 16
Time:
8:00 AM- 5:00 PM
Series:
Event Categories:
,

Venue

Sheffield
South Yorkshire United Kingdom

Organiser

Chamber Skills Solutions
Phone
01709 386200
Email
training@brchamber.co.uk

Other

Enquiry Only
Is Inquirable
August 15 at 8:00 AM- 5:00 PM
Event Series

Member price – £195.00 +VAT
Non-member price – £210.00 +VAT

Duration – 1 Day

 

Course Information: 
First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.

 

Who Should Attend Telephone and Reception Skills Training?

 

Benefits from Attending the Training:

 

Course Contents:

 

Book this training course

Name
Address
MM slash DD slash YYYY
Event Series Event Series: Telephone & Reception Skills

Details

Date:
April 15, 2025
Time:
8:00 AM- 5:00 PM
Series:
Event Categories:
,

Venue

Sheffield
South Yorkshire United Kingdom

Organiser

Chamber Skills Solutions
Phone
01709 386200
Email
training@brchamber.co.uk

Other

Enquiry Only
Is Inquirable