Telephone & Reception Skills

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Telephone & Reception Skills

19th March 2020 @ 9:30 am - 4:30 pm

|Recurring Event (See all)

One event on 21st August 2019 at 9:30am

One event on 8th November 2019 at 9:30am

One event on 17th January 2020 at 9:30am

One event on 17th January 2020 at 9:30am

One event on 19th March 2020 at 9:30am

Member price – £195.00 +VAT
Non-member price – £245.00 +VAT

Duration – 1 Day


Course Information: 
First impressions are lasting impressions; there is no second chance, when you are dealing with people, either face to face or on the telephone. Receptionists are the shop window to your organisation; the image they present is a vital component for the success of any business and the one that the customer or visitor takes away with them.


Who Should Attend Telephone and Reception Skills Training?

  • PA’s and Reception staff
  • Customer Services staff and Office administrators


Benefits from Attending the Training:

  • Present a positive personal image to customers
  • Use appropriate styles of communication – including questioning and listening techniques
  • Receive and make effective telephone calls
  • Respond to callers’ needs, Deal with difficult callers


Course Contents:

  • First impressions – effect on the caller / visitor
  • Building personal confidence
  • The effect of words, tone and voice
  • Understanding the need for good listening skills
  • Developing a questioning technique, prompting answers on which to base decisions
  • Taking responsibility for the call, handling messages
  • The caller’s perspective, ‘What would I expect from me?’
  • Personal discipline and control, handling pressure
  • Summarising callers wants and needs – action and agreement
  • Reception security management skills
  • Managing visitor / caller records


19th March 2020
9:30 am - 4:30 pm
Event Categories:
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South YorkshireUnited Kingdom


Chamber Skills Solutions
01709 386200


Enquiry Only
Is Inquirable

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